Shipping and return policies for Kalmo

Shipping Info

You as a customer are responsible for paying for shipping.

You will receive a confirmation e-mail once shipping is out. We will send you a tracking code to follow-up the shipment delivery.

Shipping is done from Europe. The delivery time may vary based on shipping method, customs and effectiveness of logistics companies on the way.

Return Policy

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Music purchased as download or stream service and gift cards cannot be returned.
To complete your return, we require a receipt or proof of purchase.

For any returns contact FIRST store@kalmo.fi before sending back the product.

Please do not send your purchase back to the manufacturer.


There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed by agreed method of refunding.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to
give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to the return address indicated in the delivery documents. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.